Which router should I buy?
WiNet works with MikroTik routers running RouterOS. The model depends on how many customers you expect and how much ground you need to cover.
Hardware & installationEverything you need to open your zone and keep it running
The guides, the answers and the contacts, all in one place. Whether you are opening your first zone tonight or already run several, start here.
Where do you want to start?
Four paths, from the general to the technical. Each one reads end to end with no networking background, and each stops where the next one begins. If you have not plugged anything in yet, take them in order: the getting started guide gives the overview, the MikroTik guide goes into the hardware, the FAQ answers the rest.
Getting started guide
From creating your account to your first sale: account, zone, router, bundles, portal, payout. Nine steps, in order.
Open the guideInstall a MikroTik
Wiring, a clean configuration, enrolment from the app, antenna placement and fixes for the common faults. Router already in service? It connects without taking anything apart.
See the procedureFrequently asked questions
Getting started, hardware, sales, money, security: the answers managers ask us for most often, sorted by topic.
Read the FAQBecome a WiNet technician
Can you run a cable and mount an antenna? Get installation and repair jobs near you.
Join the networkNeed a human?
The guides cover most of it, but a zone that refuses to come online on a Saturday night is not always fixed by a help page. Our team is in Africa, speaks your language and knows the ground.
Write to us and describe your situation: the zone name, the router model and what you see on screen. The more precise your message, the faster the answer. We reply within 24 business hours, and often much sooner during office hours.
One photo is often worth ten messages: the mounting, the router lights, the page stuck on a customer's phone. And if the work has to happen on site, we can put you in touch with a WiNet technician in your city — that job is paid from the zone balance, never out of your own pocket.
- A question before you buy your hardware
- A router that stays "offline" after enrolment
- A customer payment that never reached your balance
- A Mobile Money payout that never arrived
Report a problem
Router offline, portal stuck, payment not credited: describe the zone and what you see.
Describe the problemA technician on site
When the work has to happen in the field, dispatch a vetted technician from the app.
See field callouts
Quick answers
Six answers in one click
The points people stop us on most often. Each box leads straight to the full answer.
How do I sign in?
With an email address and a password, using the 6-digit code sent when you sign up, or straight through your Google account.
Account & securityWhen do I get paid?
Every sale credits the zone balance. You trigger the payout to your Mobile Money number whenever you want.
Money & payoutsWhat does the portal look like?
A light page in your zone's colours, where the customer picks a bundle and pays. It opens on its own when they connect.
See the WiFi portalHow do I set my prices?
Look at what people around you already pay for an hour online, then build two or three durations that are easy to read.
Sales & portalHow long does it take to open?
The account takes a minute to create. The rest depends on your Internet link and on mounting the antenna, not on the app.
Getting startedAlso worth reading
Four pages people often open right after the help centre: how to connect a router that is already running, what WiNet really takes from your sales, what the app does day to day, and how to reach the team when the answer is nowhere here.
Ready to launch your WiFi business?
Create your account for free in under a minute. Nothing upfront, no subscription.
The WiNet app is not published on Google Play yet, and the iPhone version is being prepared. Message us on WhatsApp ([email protected]) and we will tell you the day it goes live. In the meantime, the app already works in your browser.
Works in your browser · No payments inside the app · You collect, you cash out.