Privacy policy
This is a translation provided for convenience. In case of any discrepancy, the French version prevails: French version.
What data we process, why, who it is shared with, and how to exercise your rights.
Last updated: 19 July 2026
WiNet (Yaoundé, Cameroon) ("we") provides an app and a platform that allow WiFi zone managers to configure their routers, sell Internet access and track their revenue. This policy explains what data we process, why, and your rights.
1. Data we collect
- Manager account: your first name, your surname, your phone number and your email address (your login identifier), provided when you sign up. Your email is verified by a one-time code. Your password is stored securely (hashed) — we never know it in plain text.
- Google sign-in (if you use it): your email address and the basic information from your Google profile (first name, surname), solely to create and secure your account.
- WiFi zones / routers: serial number, network name (SSID) and technical settings. The router's credentials and access keys are encrypted and are never displayed in plain text.
- Sales and payments: transaction references, amounts, and the Mobile Money number used for a purchase or a payout. Payments are processed by our provider MyCoolPay; we do not store any bank card data.
- Customer sessions: the MAC address of the connected device and the length of use, in order to deliver the access purchased on the WiFi portal.
- Technical logs: IP address, device type and actions performed, for security and audit purposes.
2. How we use this data
- Provide the service: authentication, router management, selling access, calculating the balance and payouts.
- Secure accounts and prevent fraud (payment idempotency, audit logs).
- Contact you for reasons connected with the service (verification code, welcome email, important notifications).
We do not sell your data and we do not use it for advertising purposes.
3. No payments in the app
The WiNet apps (Manager, Admin) contain no in-app payments. End customers pay only on the WiFi portal (web). The app shows your balance and lets you request a payout to Mobile Money.
4. Sharing with third parties
We share strictly necessary data with:
- MyCoolPay — processing payments and Mobile Money payouts.
- Email provider — sending login codes.
- Hosting provider (Amazon Web Services) — secure server hosting.
- Google — only if you choose Google sign-in.
5. Retention and deletion of your account
We keep your data for as long as your account is active, and then for the period necessary to meet our legal and accounting obligations.
How to delete your account and your data
You can delete your account at any time, directly in the app: My account → Delete my account. You can also request it by email at [email protected] from your account's address.
On deletion, your personal data (first name, surname, phone, email, password) is erased or anonymised without delay, and access to the account is disabled. Transaction records (amounts, payment and payout references) are kept in anonymised form for the legal period required by our accounting and tax obligations, and then deleted.
The steps to follow are set out on the Account deletion page.
6. Security
Exchanges are encrypted (TLS). Sensitive secrets (router keys) are encrypted at rest. Access to data is limited by strict separation: a manager never has access to another manager's data.
7. Your rights
You can request access to, correction of or deletion of your data, as well as the withdrawal of your consent, by writing to us at the address below.
8. Contact
For any question relating to this policy: [email protected].
WiNet — Yaoundé, Cameroon.
Also worth reading: the terms of service, the legal notice and the account deletion procedure.