The main channel — quick replies, photos and screenshots straight in the conversation. In writing: [email protected].
WhatsApp · +237 6 70 22 13 21Let’s talk about your zone
Write to us: a real person on the WiNet team answers you, in English or French, within 24 working hours.
Four ways to write to us
One WhatsApp number, messages already drafted. No form to complete: your message reaches us directly — and email stays open if you prefer writing at length.
Become a technician
Install and repair zones near you, job by job, in your own city.
Send my applicationPartners & resellers
Distribute WiNet and the hardware in your city, or support managers near you.
Propose a partnershipTechnical support
Router offline, portal that will not open, payment not credited, payout stuck: describe the problem and the zone concerned.
Report a problem
Save time
Write us the right message
Each link below opens your mail app with the subject line already filled in. Add the details listed: we can then give you a useful answer from the very first exchange, with no back and forth.
Open a manager account
Give your city and your neighbourhood, the number of zones you want to launch, the router model you have (or whether you still need to buy one), the type of place (shop, call box, hotel, campus) and the price at which you expect to sell your access.
Become a technician
State your city and the neighbourhoods you can travel to, your experience with networks and with MikroTik, the equipment you already own (Android phone, Ethernet cable, tools) and your availability during the week.
Become a partner or reseller
Tell us what you already do (hardware sales, network installation, association, cooperative), the cities you cover, the number of zones or managers you expect to support, and what you are looking for from us.
Report a technical problem
Give the exact name of the zone, the router model, the time the problem started, what the customer sees on the portal and, if possible, a screenshot. For a payment, state the operator and the amount.
Who to contact, depending on what you need
The right channel, the right subject line, and roughly how long you can expect to wait.
| What you need | Best channel | What to prepare | Stated turnaround |
|---|---|---|---|
| Open a manager account | Email, subject “Open a manager account” | City, type of place, number of zones, router | 24 working hours |
| Find out the commission rate | Email, subject “Find out my commission” | Your activity and the sales volume you expect | 24 working hours |
| Zone offline or portal down | Email, subject “Report a technical problem” | Zone name, router model, time of the problem | As fast as we can |
| Payment not credited or payout stuck | Email, subject “Report a technical problem” | Operator, amount, date and time, number concerned | 24 working hours |
| Technician application | Email, subject “Become a WiNet technician” | City, experience, equipment, availability | Within a few days |
| Partnership or hardware reselling | Email, subject “Become a partner or reseller” | Activity, cities covered, volume envisaged | Within a few days |
| Personal data, account deletion | Email from the account address | The email of the account concerned | 24 working hours |
Before you write to us
Many questions already have a written answer, available straight away, at any hour. If yours is one of them, reading will get you served faster than waiting for our reply.
- Prices, the commission and what is free: the Pricing page.
- Creating the account, the zone and the bundles, and making the first sale: the getting started guide.
- Wiring and enrolling the router, or working out why it stays offline: Install a MikroTik.
- Compatible hardware, Mobile Money payouts, data security: the frequently asked questions.
Who answers you
WiNet is published by a small African team, which looks after the thirteen countries served itself. That same team reads your messages, configures the zones and tracks the payments — there is no middleman between you and us.
We answer within 24 working hours. At weekends and on public holidays the wait can be longer; for a zone that is down, put “URGENT” in the subject line of your message.
The publisher’s detailed legal information is provided on request, and the public particulars appear in our legal notice.
Ready to launch your WiFi business?
Create your account for free in under a minute. Nothing to pay upfront, no subscription.
The WiNet app is not yet published on Google Play, and the iPhone version is being prepared. Message us on WhatsApp ([email protected]) to be told the day it goes live. In the meantime, the app already works in the browser.
Works in the browser · No payment inside the app · You collect, you withdraw.