Delete your WiNet account
This is a translation provided for convenience. In case of any discrepancy, the French version prevails: French version.
You can delete your account at any time, from the app or by email. This page sets out the procedure described in article 5 of the privacy policy.
Procedure applying to the WiNet manager account — updated 19 July 2026.
Two ways to request deletion
You can delete your account at any time, directly in the app: My account → Delete my account. You can also request it by email at [email protected] from your account's email address — that address is how we confirm the request really comes from you.
In the app, in three steps
Deletion is available in the Manager app, including its web version.
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Sign in to your account
Open the Manager app and sign in with your email and password, or with Google if that is how you created the account.
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Open “My account”
The “My account” section holds your personal details and your manager account settings.
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Choose “Delete my account”
Confirm the request. Access to the account is then disabled.
Withdraw your balance before deleting
If one of your zones still holds a balance, request the payout to your Mobile Money number before starting the deletion: once account access is disabled, you can no longer trigger a payout from the app.
What is erased, what is kept
On deletion, your personal data (first name, surname, phone, email, password) is erased or anonymised immediately, and access to the account is disabled.
Transaction records (amounts, payment and payout references) are kept in anonymised form for the legal period required by our accounting and tax obligations, then deleted.
The details are set out in article 5 of the privacy policy.
Frequently asked questions
Can I undo it?
No. Deletion disables access to the account and erases or anonymises your personal data immediately. If you want to use WiNet again afterwards, you will need to create a new account and sign up again (email verified by a one-time code).
How long does it take?
Your personal data is erased or anonymised immediately and access to the account is disabled. Only transaction records are kept, in anonymised form, for the legal period required by our accounting and tax obligations.
If you go through email, write from your account's email address: that is what lets us process the request.
What happens to my zones and routers?
Once the account is deleted, you no longer have access to the app or to managing your zones: you can no longer publish bundles, track your sales or request a payout. Hardware you bought remains yours.
For any question about a particular zone before deleting your account, email us at [email protected].
Also worth reading: the privacy policy, the terms of use and the legal notice.